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Privacy Policy
1. Introduction
We are committed to protecting your privacy and handling your personal information in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as regulated by the Office of the Australian Information Commissioner (OAIC).
2. What personal information we collect
We may collect the following types of personal information:
  • Full name
  • Phone number and email address
  • Date of birth
  • Address (if provided)
  • Medical and health information relevant to your treatment
  • Appointment and booking details
  • Referral information from other health professionals
  • Website usage data (e.g. cookies, analytics, IP address)
3. How we collect your information
We collect personal information when you:
  • Book an appointment (online, phone, or in person)
  • Complete intake or health forms
  • Communicate with us via email, phone, SMS, or social media
  • Use our website or online booking system
  • Subscribe to updates or marketing communications
  • Attend consultations or treatment sessions
 We may also collect information from third parties such as referring GPs, specialists, or imaging providers where relevant to your care.
4. Why we collect your information
We collect and use your personal information to:
  • Provide chiropractic assessment, treatment, and ongoing care
  • Manage appointments and clinic operations
  • Communicate with you about your care
  • Process payments and manage billing
  • Coordinate care with other health professionals (when required)
  • Comply with legal and regulatory obligations
  • Improve our services and patient experience
  • Conduct limited marketing (only where consent is provided)
5. How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:
  • Secure electronic medical record systems
  • Password-protected systems and devices
  • Restricted staff access
  • Secure cloud-based storage providers (which may store data outside Australia)
  • Staff confidentiality obligations and training
6. Disclosure of personal information
We may disclose your personal information to:
  • Other treating health professionals (e.g. GPs, specialists, imaging centres)
  • Insurance providers (where required)
  • Payment processors or billing services
  • Software providers (e.g. booking systems, clinical software, cloud storage)
  • IT and administrative service providers
 We will only disclose your information where it is reasonably necessary for your care, business operations, or required by law. Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.
7. Access and correction of your information
You have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out-of-date, or incomplete. To request access or correction, please contact us using the details below.
8. Website cookies and analytics
Our website may use cookies and tracking technologies to:
  • Improve website functionality
  • Analyse website traffic and user behaviour
  • Support advertising and marketing campaigns (e.g. Google Ads, Meta/Facebook Pixel)
 You can disable cookies in your browser settings, although this may affect website functionality./span>
9. Marketing communications
We may send you marketing communications only if you have opted in or where permitted by law. You can unsubscribe at any time by contacting us or using the unsubscribe link in emails.
10. Data retention and destruction
We retain personal health records for as long as required by law and professional healthcare obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
11. Making a privacy complaint
If you believe we have mishandled your personal information, you may contact us directly. We will respond to your complaint promptly and attempt to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): Office of the Australian Information Commissioner Website: https://www.oaic.gov.au
12. Contact us
If you have any questions about this Privacy Policy or your personal information, please contact us: Clinic: Kinetic Sports Chiropractic Email: info@kschiro.com.au Phone: 0433 922 206 Address: 3B/64 Talavera Road Macquarie Park NSW 2113